Frequently Asked
Questions

Moving NavaBros provides packing, loading, and unloading services to help with your move. You can choose from our Standard Service or Plus Service, depending on your needs.

Standard Service is perfect for the do-it-yourself customer who needs loading and unloading help. As an hourly service, your price includes a set number of minimum hours and includes base charges for the service. An additional hourly charge is added to the price for each hour over the minimum. Protective materials such as blankets, ratchet straps, rope, and tape are not included with Standard Service. We recommend that you supply these materials to protect your belongings during your move.

The amount of time it takes to load depends on several factors, including the size of your residence, the location of the parked moving equipment, and the number of crew members reserved. To save time, we recommend having your belongings packed and ready to go when the crew arrives. A Moving NavaBros Customer Care Representative can help you estimate the number of hours you may need, or you can review that information on your Moving NavaBros Reservation Summary.

Generally, we recommend scheduling three or more crew members for Standard Service. For safety reasons, large items such as pianos, pool tables, and large safes require at least three men. Customers with small apartments or those requesting minimal service may schedule two men.

With Standard Service, you coordinate directly with the local crew to schedule an appointment time. Your assigned crew is directly in charge of appointment schedules. Once the Reservation Summary is accepted, you'll receive an automated email with the crew's contact information. For Plus Service, a Customer Care Representative will call you the day before the service to discuss an appointment time.

Appointments are based on crew availability; however we will do our best to accommodate any changes you request. Summer months tend to book fast, so call as soon as possible to reserve your new appointment if you do need to reschedule.

A rescheduling fee does not apply as long as you request to reschedule before your actual appointment date arrives. If you need to reschedule on the day of your appointment, it may be considered a last-minute cancellation and a fee would apply.