What East Bay households ask first
These are the questions that keep surfacing once somebody is close to hiring us — how far our credentials stretch, why a number on paper shields you better than a clock that keeps ticking, how a baby grand gets eased down a tract-home staircase, what a Walnut Creek building’s insurance certificate actually entails, and where your boxes sit when a closing drags. Don’t see your own situation below? Call the Oakley office. It’s far better to iron out a wrinkle today than to run into it on the truck come move-day.
Who actually does the carrying?
It's our people, no exceptions, and to put the real worry to rest right off: Nava Bros Moving is a genuine moving company, full stop. Each truck carries our lettering, every crew member is paid by us on a W-2, and this company is the one registered for the CPUC, federal DOT, and MC paperwork. No lead-matching platform ever sees it, nobody auctions it off, and there's no broker standing in the middle. Hire us, and the people who show up at your door earn their pay from this company.
Are you licensed and current?
On both fronts, yes, and the licensing runs at the state tier and the federal tier alike. Anything that stays within California sits under the CPUC, where our number is CPUC Cal-T No. 0192284. Cross a state line and the job rides on USDOT and MC authority, both of them live. Coverage stays continuous through every stage of the work, and we keep documentation for every credential listed here on file.
Written figure vs. hourly?
On the phone, an hourly rate sounds like the bargain — until move-day, when the meter starts, and then the stairs, the heavy pieces, and the time behind the wheel push the bill far above what anyone quoted you. Our approach is the opposite: one figure in writing, spanning the entire job, locked in before the first box leaves a shelf. If we read the timing wrong, we eat that, not you — what you owe stays pinned to the page. To give you a yardstick, a two-mover crew runs somewhere near $145 an hour, but we price your move as a flat number, never a ticking meter.
Can you hold my things if a closing slips?
Absolutely — and out here it comes up all the time, because in this hot market a sale date and a closing date almost never align. We put your load into a clean, dry, climate-controlled space where it waits as long as you need, whether that's a few days to bridge a gap or the better part of a blistering Delta summer, and once the new place is ready we run the whole thing over.
How does valuation work?
There are two tiers, and you choose between them. The free baseline on interstate jobs is released-value protection, which pays 60 cents for every pound of an item — fine for sturdy things, but thin for anything you'd really hate to lose. Choose full-value protection instead and you'll generally pay roughly one to three percent of whatever value you put on the shipment; that cost proves worthwhile the instant anything fragile or expensive joins the load. Tell us what's going on the truck and we'll point you to the tier that suits it.
A piano down a turning staircase?
That's squarely in our wheelhouse. Across Brentwood, Oakley, and Antioch you'll find two-story tract homes built around turning staircases, and threading furniture down them has been routine for us for years. The heavy specialty pieces are Tony Pisano's to take on personally; he walks uprights, baby grands, and weighty safes down a flight on padded boards and rollers and leaves not a scuff behind.
Gates, Delta heat, and COIs?
We do, and that's precisely the part the bargain crews dump in your lap. A lot of the subdivisions out here are gated or HOA-run with their own move-in windows, so we lock in the gate clearance and the staging a week ahead and keep it held. We plan the day around the 100-plus-degree Delta afternoons so the crew and the furniture both come through fine. And in the Walnut Creek and Concord towers, management won't approve a move-in until a certificate of insurance is on file — our office files it and reserves the dock or freight-elevator window ahead of time.
When do I settle the bill?
Payment is due after the final box has been set down in its spot — and cash, a check, or a major card are all equally fine. The figure was already in writing before the truck rolled, so there's no math to do once we're parked outside and no surprise total waiting to spring on anybody.
What if I have to cancel?
Plans change and closings slip; that's just the nature of moving, and we know it. Give us as much notice as you can and your date shifts with no penalty and no hassle. The only thing we ask in return is enough warning to hand that slot to the next family in line.
Own trucks, employ the movers?
We do — every truck parked in our yard is the company's, and each person wearing our shirt sits on W-2 payroll, hired and trained and backed by us. There's no day-labor grabbed the morning of, and your job is never farmed out to another company. Whoever prices your move is part of the same crew that arrives to carry it out.